Legal
Privacy Policy
Last updated: 7 June 2026
This privacy policy explains how Williams Norris Ltd ("we", "us", "our") collects, uses, and protects personal data when you visit williamsnorris.co.uk or get in touch with us. We are the data controller for the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018.
1. Who we are
Williams Norris Ltd is a company registered in England and Wales (company number 17256789). Our registered office is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. You can contact us at hello (at) williamsnorris.co.uk.
2. What data we collect
Information you give us
When you contact us — for example by emailing hello (at) williamsnorris.co.uk or using a contact link on our website — we collect the information you choose to provide, which typically includes your name, email address, and the content of your message.
Information collected automatically
When you visit our website, limited technical information may be collected automatically, such as your IP address, browser type, device information, and pages visited. This is standard for most websites and is used to keep the site secure and understand how it is used.
3. How we use your data
We use personal data to:
- Respond to your enquiries and communicate with you about your request
- Provide our services where you become a client
- Maintain the security and performance of our website
- Comply with our legal and regulatory obligations
We do not sell your personal data, and we do not use it for automated decision-making or profiling.
4. Our lawful basis
Under UK GDPR, we rely on the following lawful bases for processing:
- Legitimate interests — to respond to enquiries and run our business, where this does not override your rights
- Contract — where we are taking steps to enter into, or perform, a contract with you
- Legal obligation — where we must process data to comply with the law
5. Cookies
Our website may use a small number of cookies or similar technologies. Essential cookies are needed for the site to function and to keep it secure. Any non-essential cookies (for example analytics) are only used where permitted.
6. Who we share data with
We share personal data only where necessary, with:
- Service providers who help us operate — for example our email provider (Zoho) and website infrastructure provider (Cloudflare)
- Professional advisers such as our accountant or solicitors, where relevant
- Authorities or regulators where we are required to by law
Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.
7. How long we keep data
We keep personal data only for as long as necessary for the purpose it was collected, or as required by law. Enquiry correspondence is typically kept for up to two years unless you become a client, in which case we keep records for the duration of our relationship and for a reasonable period afterwards to meet legal and tax obligations.
8. Your rights
Under UK data protection law you have the right to access your data, to have it corrected or deleted, to restrict or object to processing, and to data portability. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. To exercise any of these rights, email hello (at) williamsnorris.co.uk.
9. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, but we work to protect your information and keep our practices under review.
10. Changes to this policy
We may update this policy from time to time. The current version is always available on our website, and the date at the top shows when it was last revised.
11. Contact
For any questions about this policy or how we handle your data, contact hello (at) williamsnorris.co.uk.